Interim Head Of Customer Experience

Q: What does an interim head of customer experience do?

They lead customer journey improvement across onboarding, NPS, CSAT and cross-functional touchpoints – aligning product, marketing and support to deliver better experiences.

Q: When should you hire an interim CX director?

You should hire one when customer experience is inconsistent, feedback loops are weak, or you lack leadership around customer-centric KPIs like NPS, CSAT or LTV.

Q: What’s the difference between CX and retention?

Customer experience is about the full journey and perception, while retention focuses on keeping customers active. CX enables retention, but has a broader scope.

Q: Which industries benefit from interim CX leadership?

Industries such as telecom, SaaS, media and D2C – where journey friction directly impacts churn, engagement and growth – benefit most.

Q: How quickly can Growth Nordic deploy interim CX leaders?

Deployment takes 5–10 business days, and interim leaders start delivering measurable customer impact in the first 30 days.

Interim Head of Customer Experience - Lead CX, NPS & Onboarding

Why Interim Head of Customer Experience?

Customer experience isn’t just about delight — it’s about business impact. From onboarding to NPS, reducing churn to enabling loyalty, an Interim Head of Customer Experience (CX) helps your organisation turn journeys into outcomes.

At Growth Nordic, we provide senior interim CX leaders who step in during transitions, performance gaps or transformation. They align teams across product, marketing, service and operations – ensuring consistent, measurable experiences that reduce churn and boost customer lifetime value.

We Help You Solve

Fragmented onboarding, support and lifecycle journeys
Low NPS, poor CSAT or unstructured feedback loops
Disconnection between product, marketing and service
Leadership gaps in CX ownership or customer-centric culture
Missed opportunities in journey optimization and retention

How we work

Journey-mapped churn prevention
Onboarding & loyalty experience design
Omnichannel feedback & NPS activation
Cross-functional CX program leadership
Roadmaps tied to LTV, CSAT and conversion KPIs

How our Interim Head of CX drive Impact

Direction

We bring clarity to your CX strategy – from journey ownership to customer lifetime KPIs. Our interim CX leaders define cross-functional mandates and align internal teams around experience excellence.

Explore Strategy & Advisory

Analytical

From onboarding gaps to NPS drop-off, we apply structured analysis to improve CX. Through feedback loops, journey mapping and retention analytics, we identify where to focus for maximum LTV impact.

Read about Retention Strategy

Roadmap

We co-create customer journey roadmaps aligned to product, marketing and service teams. With clear metrics and ownership, we ensure every stage – from activation to renewal – is accountable.

Improve Loyalty & Engagement

Execution

Our interim CX leaders take charge from day one. They drive impact across onboarding, CSAT, CRM and support – leading initiatives hands-on and cross-functionally to build better experiences fast.

See our Interim Expertise

How Our Interim CX Leaders Drive Impact?

Onboarding: Improve activation, reduce drop-off
NPS: Turn feedback into continuous improvement
Journeys: Map & close cross-channel gaps
Measurement: Own CSAT, LTV and engagement KPIs

Ready to Accelerate Marketing Results?

Let’s explore if an interim CMO is right for your business. Book a call with Growth Nordic and get senior input within 24h.

Get CMO Support Now

Average onboarding time: 1–7 days · Impact within 30 days

Why Growth Nordic

We understand that great CX requires more than branding – it demands ownership, metrics and delivery. Our interim leaders have led customer experience transformation at scale within SaaS, telecom, media, and consumer subscription brands.

Whether you need to build journeys, restructure CX teams, or respond to churn signals, we deliver interim executives who can own the customer voice — and translate it into action.

Trusted by top nordic brands for fast, senior commercial leadership

★★★★★

“We had just lost our commercial lead and needed someone to hit the ground running. Growth Nordic delivered relevant candidates within days and a interim within 14 days — someone who brought both structure and immediate momentum. Within the first month, we saw a clear uplift in our sales pipeline and team alignment.”

CCO

SaaS

★★★★★

“What impressed us most was the speed and clarity. Within two weeks, our interim sales leader had diagnosed key bottlenecks that restructured our pipeline process. It wasn’t just a patch — it was sustainable revenue leadership that delivered results within the quarter.”

VP Sales

Telecom

★★★★★

“We felt stuck and needed help with strategy and we needed execution. The interim CMO from Growth Nordic stepped in with a clear 90-day plan, prioritized actions, and got internal buy-in faster than we thought possible. They turned ideas into measurable growth.”

CMO

Streaming

FAQ – Interim Head of Customer Experience

What does an interim head of customer experience do?

They lead cross-functional CX strategy and execution – aligning onboarding, support, product and service around improved customer outcomes and KPIs like NPS and LTV.

When should you hire an interim CX director?

When customer experience is fragmented, CSAT is falling, or you lack leadership across the full customer journey. Explore loyalty services.

What’s the difference between CX and retention?

CX focuses on the full journey experience, while retention focuses on keeping customers active and reducing churn. They overlap but have distinct KPI focus. See retention.

Which industries benefit from interim CX leadership?

SaaS, telecom, media and D2C brands where customer journeys directly affect subscription performance. See client impact.

How quickly can Growth Nordic deploy interim CX leaders?

We deploy in 5–10 business days with measurable impact in under 30. Get started.