Interim Head of Retention & Monetization – Drive LTV & Reduce Churn
Why a Interim Head of Retention & Monetization?
When revenue growth depends on keeping and growing your customer base, you need more than campaign support — you need commercial ownership. An Interim Head of Retention & Monetization drives both loyalty and revenue per user, aligning your business around measurable outcomes like reduced churn and higher ARPU.
At Growth Nordic, we deploy interim customer leaders who step in during transitions, underperformance, or transformation. They take full responsibility for churn, pricing upgrades, lifecycle value and win-back – and deliver clear results within 30 days.
We Help You Solve
- Rising churn or low customer engagement
- Stagnating ARPU and poor upsell execution
- Gaps in customer ownership post-sale
- Disconnected retention, monetization and CRM efforts
- Missing strategy for upgrade, reactivation and loyalty
How we work
- Monetization mapping & upgrade frameworks
- Churn reduction through lifecycle optimization
- Loyalty loops & journey orchestration
- Revenue impact via upsell, win-back & pricing experiments
- Team alignment around ARPU, LTV and churn KPIs
How our Interim CMO drive Impact
Direction
We define a clear mandate for churn reduction, upsell and revenue expansion – aligned with your pricing strategy, customer segments and growth stage.
Analytical
From cohort analysis to churn diagnostics, we apply data-driven insight to find leaks in the funnel and identify LTV drivers. Our specialists build dashboards that drive action.
Roadmap
We build upgrade, winback and monetization roadmaps with clear KPIs. Our interim leads prioritize fast execution and cross-functional alignment across product, CRM and pricing.
Execution
Hands-on delivery – from building CRM flows and upgrade journeys to testing new pricing tiers. Our interim leaders execute fast to improve ARPU, reduce churn and lift margins.
How we drive monetization & retention impact?
- Retention: Identify churn triggers and close lifecycle gaps
- Monetization: Design upgrade & cross-sell strategies
- CRM: Deploy communication journeys that convert
- Measurement: Align teams around CLTV and cohort KPIs
Ready to improve your customer lifetime?
Let’s explore if an interim Interim Head of Retention & Monetization is right for your business. Book a call with Growth Nordic and get senior input within 24h.
Average onboarding time: 1–7 days · Impact within 30 days
Why Growth Nordic
We specialise in interim leadership for recurring revenue models. Our consultants have led retention and monetization efforts across telecom, media, SaaS, and D2C/FMCG – with a track record of reducing churn and increasing lifetime value under pressure.
Our interim leaders are not advisors – they execute. They build roadmaps, align teams and own the metrics that matter.
Trusted by top nordic brands for fast, senior commercial leadership
“We had just lost our commercial lead and needed someone to hit the ground running. Growth Nordic delivered relevant candidates within days and a interim within 14 days — someone who brought both structure and immediate momentum. Within the first month, we saw a clear uplift in our sales pipeline and team alignment.”
CCO
SaaS
“What impressed us most was the speed and clarity. Within two weeks, our interim sales leader had diagnosed key bottlenecks that restructured our pipeline process. It wasn’t just a patch — it was sustainable revenue leadership that delivered results within the quarter.”
VP Sales
Telecom
“We felt stuck and needed help with strategy and we needed execution. The interim CMO from Growth Nordic stepped in with a clear 90-day plan, prioritized actions, and got internal buy-in faster than we thought possible. They turned ideas into measurable growth.”
CMO
Streaming
FAQ – Interim Head of Retention & Monetization
They take ownership of churn reduction and ARPU growth by leading strategy and execution across lifecycle, pricing, CRM and loyalty initiatives.
When churn increases, ARPU stagnates, or customer value isn’t growing – especially during leadership transitions or growth phases. Learn more.
Retention keeps users active and engaged; monetization grows revenue from each user through pricing, upgrades and upsells. Explore monetization.
SaaS, telecom, D2C and media – any business with recurring revenue and CLTV focus. See client results.
We typically onboard within 7–10 days, with impact visible in the first 30. Get started.
What Other Commercial Growth Services Can We Help You With?
Explore More Ways to Drive Commercial Growth
Increase Customer Loyalty & Engagement
Loyalty. Retention. Lifetime Value. Let’s deepen relationships.
